Question 1

What time can we check into the room?

Accepted Answer

Rooms are guaranteed from 4pm.

Question 2

What time can we arrive to use the hotel facilities? (SPA, restaurant, bar)

Accepted Answer

The hotel facilities are available from 10am. Rooms, however, are only guaranteed from 4pm.

Question 3

Until what time can we use the SPA?

Accepted Answer

On the night of your stay the SPA is open to you until 11pm. On the day you check out you can use it during public opening hours.

Question 4

What time must we check out on the day of departure?

Accepted Answer

Rooms must be vacated by 12pm. Subject to availability, a late check-out is possible: 3pm for an extra €10, 6pm for an extra €15.

Question 5

What are the hotel’s opening hours?

Accepted Answer

The hotel is open 24/7 all year round. Telephone bookings can be made from 7am to 11pm.

Question 6

How do we use gift vouchers?

Accepted Answer

Please contact us by phone to make your booking using gift vouchers.

Question 7

How do we book treatments?

Accepted Answer

For information or to book a treatment, you can reach our treatment centre on +33 (0)4 79 88 72 87.

Question 8

What is your cancellation policy?

Accepted Answer

Cancellation terms vary depending on the booking (individual, group, non-refundable and so on). Please contact our reception for details.

Question 9

Can we pay for our stay with ANCV holiday vouchers?

Accepted Answer

We accept ANCV holiday vouchers as a means of payment.

Question 10

Can we pay by cheque?

Accepted Answer

Our property does not accept cheques.

Question 11

Do you offer packages with treatments and/or meals?

Accepted Answer

We offer combined packages, which you will find in our online shop at https://adelphia-hotel.secretbox.fr

Question 12

Do you have a restaurant?

Accepted Answer

Our restaurant is open from 12pm to 2pm and from 7.30pm to 9.30pm. Our bar is also open from 10am to 11pm if you would like a drink or a snack.

Question 13

What do you offer for breakfast?

Accepted Answer

We offer an all-you-can-eat buffet breakfast at €16 per person.

Question 14

How do we get to the hotel?

Accepted Answer

Arriving in Aix-les-Bains, follow Boulevard Jean Charcot along the lake to the end, then at the large roundabout take the exit onto Boulevard Garibaldi. Continue straight ahead, and at the third roundabout take Allée de Promenade des Bords du Lac. You will come to the lakefront; turn right. You will see our hotel 500 m along on your right.

Question 15

How far is the town centre?

Accepted Answer

The town centre is a 20-minute walk away, 3.2 km from the hotel, or 5 minutes by car.

Question 16

Which beaches are closest to the hotel?

Accepted Answer

The closest beach is Plage de Mémard, at the Grand Port: about 700 m, a ten-minute walk. Entry is free, in a shaded park, with showers and water sports. Other beaches line the lake a little further along.

Question 17

What phone numbers can I reach you on?

Accepted Answer

The hotel number is +33 (0)4 79 88 72 72, the spa +33 (0)4 79 88 72 73, and the treatment centre +33 (0)4 79 88 72 87.

Question 18

Do you have parking?

Accepted Answer

The hotel has a private outdoor car park and a free underground garage.

Question 19

Can we bring our pet?

Accepted Answer

We welcome your pets throughout the property. There is a €15 per night supplement for them to stay in our rooms.

Question 20

Can I bring my children to the SPA?

Accepted Answer

Your children are welcome in our SPA. The minimum age is 3 for visitors not staying at the hotel.

Question 21

Do you have free wifi?

Accepted Answer

Yes, the whole hotel is covered and access is free for guests.

Question 22

Do you have outdoor space?

Accepted Answer

Yes, the hotel has very large private grounds. Sun loungers are available in fine weather.

Question 23

Can we use the rooftop?

Accepted Answer

The Rooftop is only available on paid booking for events, receptions, entertainment and similar.

Question 24

Where can we smoke?

Accepted Answer

The property is non-smoking, and smoking is also forbidden in the rooms. You may smoke on the rooms&#8217; covered balconies or on the bar terrace.

Question 25

What types of room do you have?

Accepted Answer

We offer classic rooms facing the lake or the mountains. We also have privilege rooms sleeping up to 4 people (5 on request).

Question 26

What facilities are in the rooms?

Accepted Answer

All our rooms have a minibar, a safe, a flat-screen TV and a private balcony. Our privilege rooms are larger and have a seating area, with a sofa bed available for two extra people.

Question 27

Do you have accessible rooms?

Accepted Answer

The property has 2 accessible rooms with a walk-in shower.

Question 28

Do you have connecting rooms?

Accepted Answer

No, but when booking you can ask for rooms next to each other.

Question 29

What are your opening hours?

Accepted Answer

Our opening hours are kept up to date in the SPA section of the website.

Question 30

Do I need to book the 2-hour or 3-hour flash pass?

Accepted Answer

We do not take bookings for these passes, but we recommend calling us 30 minutes before you arrive.

Question 31

Can I use the SPA before my room keys are ready?

Accepted Answer

Yes, you can use the Spa as soon as you arrive, and until 11pm on the night of your stay. On the day you check out you can use it during public opening hours.

Question 32

What should I bring?

Accepted Answer

Please bring your swimwear, plastic footwear (flip-flops or sliders) and a towel. A bathrobe is provided.

Question 33

Are swim shorts allowed?

Accepted Answer

Swim shorts are not permitted — close-fitting trunks or swim briefs only.

Question 34

Are children allowed?

Accepted Answer

Yes, from the age of 3 and always accompanied.

Question 35

Do you have a gym?

Accepted Answer

We have a cardio area with 3 machines and an interactive fitness screen, plus a weights room with 5 machines.

Question 36

Do you accept cheques?

Accepted Answer

We do not accept cheques.

Question 37

How can I contact you?

Accepted Answer

Our team is available on +33 (0)4 79 88 72 73.

Question 38

How do I book for a group or an event?

Accepted Answer

Either by email at spa2@adelphia.fr or by phone on +33 (0)4 79 88 72 73.

Question 39

Do I need to book for an aqua class?

Accepted Answer

All aqua classes must be booked on +33 (0)4 79 88 72 73.

Question 40

Can I use the SPA if I have a treatment booked?

Accepted Answer

SPA access is included for the day from €60 of treatments per person. Below that, 2-hour SPA entry costs €20 and 3-hour entry €25. Swim shorts are not permitted for men.

Question 41

What should I bring?

Accepted Answer

Please bring your swimwear, plastic footwear (flip-flops or sliders) and a towel. A bathrobe is provided.

Question 42

What are your opening hours?

Accepted Answer

We are open Monday to Saturday from 10am to 7pm, and Sunday from 10am to 4pm (closed between 1pm and 2pm).

Question 43

How do I book?

Accepted Answer

You can book your treatment by phone on +33 (0)4 79 88 72 87, or send a booking request through our website.

Question 44

When should I book?

Accepted Answer

As early as possible, especially for treatments for two.

Question 45

What time should I arrive for my treatment?

Accepted Answer

Please arrive 30 minutes early at the SPA reception (ground floor).

Question 46

How do I cancel a treatment?

Accepted Answer

Please contact us at least 24 hours in advance to cancel. Otherwise the full amount for the treatments will be charged.

Question 47

Can we have a massage together?

Accepted Answer

Most of our massages are available for two, provided both people have the same treatment. The only treatments not available for two are the Alpine energy treatment, the deep tissue massage and foot reflexology.

Question 48

What is the minimum age for treatments?

Accepted Answer

We provide treatments from the age of 16, accompanied by an adult (a parent).

Question 49

Are there any contraindications?

Accepted Answer

Our treatments are not suitable for under-16s, nor for pregnant women (except for specific treatments). Please tell us when booking about any health problem, allergy or other condition that could affect the treatment or make it impossible.

Question 50

Which treatments do you offer?

Accepted Answer

We offer massages (20 or 50 minutes), body scrubs, facials and balneotherapy. Please see our treatment menu on the website, or ask us for it by email or post.

Question 51

Which brands do you use for your treatments?

Accepted Answer

We use Pure Altitude, Equatoria and Physiodermie for our body and face treatments. Each of them also offers an Ecocert-certified organic range.

Question 52

Do you offer organic products?

Accepted Answer

Each of our brands has its own organic product range.

Question 53

How can I see your treatment menu?

Accepted Answer

The treatments we offer are listed under the WELLNESS section of our website.

Question 54

How can I buy a gift voucher?

Accepted Answer

You can buy your gift voucher on our website, or in person at the hotel&#8217;s treatment centre.

Question 55

Do you accept cheques?

Accepted Answer

We do not accept payment by cheque.

Question 56

Which payment methods do you accept?

Accepted Answer

We accept cash, debit and credit cards, and French ANCV holiday vouchers.

Question 57

How do I book a table?

Accepted Answer

You can reach the restaurant on +33 (0)4 79 88 72 72.

Question 58

Do you take groups?

Accepted Answer

Yes, we can host groups of up to 120 people. For more than 10 people our sales team handles bookings — you can reach them on +33 (0)4 79 88 72 72 or at commercial@adelphia.fr.

Question 59

How can I see the restaurant menu?

Accepted Answer

The menu is available under the RESTAURANT section of our website.

Question 60

Do you offer a vegan or vegetarian dish?

Accepted Answer

Yes, we have added a suitable dish to our menu. To guarantee its quality it is not prepared in our own kitchen.

Question 61

Do you offer a children’s menu?

Accepted Answer

Yes, our menu includes a children&#8217;s set menu for under-12s.

Question 62

Do you offer a dish of the day?

Accepted Answer

Yes, our Chef offers a daily changing menu.

Question 63

Can I hold a private event at your hotel?

Accepted Answer

Of course — we host events of all kinds. Our spaces are ideal for cocktail receptions, celebrations, dinners and more.

Question 64

What is your maximum capacity?

Accepted Answer

We can host up to 150 people.

Marina Adelphia

Rooms & Suites

Restaurant

Spa & Wellness

Events & Seminars

Ready for an unforgettable stay?

Marina Adelphia