Terms and Conditions of Sale

The rates shown include all taxes and are subject to change without notice depending on economic conditions.

Any change to the initial guaranteed booking must be requested in writing by the client, specifying the new requirements, and must be expressly accepted in writing by the hotel in order to be valid.

Any room cancellation must reach us no later than 6:00 pm on the day before arrival. It must be made by telephone and then confirmed by the client by email to reception@adelphia.fr. If this deadline is not met, the full price of the service will be charged.

Cancellation due to a pandemic or force majeure: if the stay cannot take place because of a lockdown, travel restrictions, a partial closure of the hotel’s services or any case of force majeure, a new date must be agreed within 18 months.

The prices shown on quotations issued by the hotel are guaranteed until the option date. After that date, the option may be released without notice to the client.

The booking is only confirmed upon signature of the quotation issued by the sales department, which must reach the hotel no later than the option expiry date.

A deposit of at least 30% of the total amount of the services booked will be required. For clients based outside France, full prepayment will be required.

The number of guests for meals must be confirmed in writing only, no later than 72 hours before the meal concerned, Saturdays and Sundays not included, and will be used as the basis for invoicing. Any cancellation made after this deadline will result in the full price of the meals ordered but not consumed being charged. Absence of participants does not constitute an exemption from this condition.

The list of names of the participants staying at the hotel must be provided no later than 1 month before the arrival date.

Any change to the initial guaranteed booking must be requested in writing by the client, specifying the new requirements, and must be expressly accepted in writing by the hotel in order to be valid. No such change may be requested less than 8 days before the scheduled arrival.

For any total or partial cancellation made between 30 and 15 days before the participants’ arrival date, the hotel will charge 50% of the price of the confirmed services. For any total or partial cancellation made between 14 and 8 days before the participants’ arrival date, the hotel will charge 70% of the price of the confirmed services. For any total or partial cancellation, with or without notice, made less than 8 days before the participants’ arrival date, the hotel will charge the full price of the confirmed services.

In the event of a no-show on the scheduled start date of the event, the hotel will charge the client compensation equal to 100% of the amount, including tax, of the accommodation, seminar, meeting or event services booked for the entire stay or service. The client therefore undertakes to pay the sums due in the event of a no-show.

The company that booked the services stands as guarantor for all participants, even in the event of individual payment and/or booking.

All extras (bar, restaurant, spa, treatment centre, etc.) must be paid on site by each guest before departure.

A credit card will be requested on arrival as a guarantee.

For seminar participants: if services are not paid on departure, these sums will be invoiced directly to the client, who is jointly and severally liable for their payment.

All decorations, technical installations and other arrangements must comply with the safety regulations and standards in force and be approved in advance in writing by the hotel management, it being specified that such approval never extends to drilling walls, floors or coverings by any means whatsoever, nor to any application, gluing or posting involving the use of an adhesive product on the walls, ceilings or floors of the premises. Any damage to, or theft of, equipment suffered by the hotel and caused by a guest during a stay or event will be invoiced either to the guest or to the organiser of that event.

Payment for the stay is made on departure.

For seminars: invoices must be paid either on site or by bank transfer within a maximum of 30 days of their date of issue (payment terms to be agreed with the sales department when the quotation is drawn up). Any late payment will incur a fixed late-payment penalty of €40. If payment is not made within 30 days of receipt of the invoice, the hotel reserves the right to apply late-payment interest at one and a half times the legal interest rate, calculated pro rata temporis on the total amount, including tax, of the invoice concerned.

Any complaint must be sent to the hotel by email or by registered letter with acknowledgement of receipt within a maximum of 8 days after the guests’ departure. After this period, no complaint can be accepted.

In the event of a dispute between the professional and the consumer, both parties will endeavour to find an amicable solution. Failing an amicable agreement, the consumer may refer the matter, free of charge, to the consumer mediator to which the professional belongs.